Privacy Policy

Effective Date: 09/30/2025
Company: ComplexInc LLC dba Simplified Electric Atlanta (“ComplexInc,” “Simplified Electric Atlanta,” “we,” “our,” or “us”)

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including AI-driven communications and A2P (Application-to-Person) messaging.

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Name, phone number, email address, service location, and payment details.

• Service Information: Project details, service requests, and communications history.

• Communication Data: SMS messages, emails, and phone interactions, including automated and AI-assisted inbound and outbound responses.

• Technical Data: Device identifiers, IP address, and interaction logs when using our website or digital services.
  

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide and manage electrical services.

• To send A2P messages (service reminders, emergency alerts, confirmations, estimates).

• To enhance communication through AI-assisted inbound/outbound tools, such as chatbots, automated scheduling, or follow-up messages.

• To comply with legal, regulatory, and safety obligations.

• To improve our services and customer support.
  

3. A2P Messaging Compliance

• All A2P messages sent by Simplified Electric Atlanta comply with carrier regulations and U.S. law (including TCPA).

• You may receive service-related text messages such as confirmations, updates, and reminders.

• Opt-In Consent: By providing your phone number, you consent to receiving A2P messages.

• Opt-Out: You may opt out at any time by replying “STOP” to any message or contacting us directly.
  

4. AI Inbound & Outbound Communications

We may use artificial intelligence tools to:

• Automatically respond to inbound inquiries (chat, SMS, or email).

• Suggest outbound communications, such as service follow-ups or promotions.

• Log, analyze, and improve interactions for training and quality purposes.

Important: AI-generated communications are supervised and reviewed by authorized representatives to ensure accuracy and compliance.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information only when necessary:

• With service partners, subcontractors, or vendors assisting in project delivery.

• With technology providers supporting AI messaging, CRM, or communication systems.

• To comply with legal obligations or protect against fraud and abuse.
  

6. Data Retention & Security

• We retain customer data only as long as necessary to provide services and comply with legal requirements.

• Security measures, including encryption and access controls, are used to protect your information.

• While we strive to secure your data, no system is 100% secure; you share information at your own risk.
  

7. Your Rights

You may request to:

• Access or correct your personal data.

• Opt out of marketing or automated communications.

• Delete your information, subject to legal retention requirements.
  

8. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, United States.

9. Updates to this Policy

We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised terms.

10. Contact Us

ComplexInc LLC dba Simplified Electric Atlanta
📍 2457 Paul Ave NW, Atlanta, GA 30318
📞 Main Line: (770) 525-3877
📞 Emergency (24/7): (678) 321-8005
✉️ [email protected]

Authorized Representatives

• Thomas Dean – Owner

• Marangely Malone – Co-Founder & Authorized Representative

  • Email: [email protected]

  • Phone: (770) 525-3877